From Acts and Topics to Transactions and Dialogue Smoothness
Hans Dybkjśr (1), Laila Dybkjśr (2)
(1) Prolog Development Center A/S (PDC), H. J. Holst Vej 3C-5C, 2605 BrÝndby, Denmark, firstname.lastname@example.org; (2) Natural Interactive Systems Laboratory, University of Southern Denmark, Campusvej 55, 5230 Odense M, Denmark, email@example.com
Measuring transaction success and dialogue smoothness is extremely time consuming and costly when done manually and on many dialogues but is the only possibility today for spoken dialogue systems without a very clear success state. This paper investigates the possibility of automatic derivation of transaction success for task-oriented dialogues based on simple act-topic annotations.
Automatic annotation, transaction success, acts, topics, spoken dialogue, dialogue smoothness, patterns, task-oriented human-computer dialogue