LREC 2000 2nd International Conference on Language Resources & Evaluation  
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Title Issues in the Evaluation of Spoken Dialogue Systems - Experience from the ACCeSS Project
Authors Brey Thomas (University of Regensburg, Universitatsstr. 31, D-93040 Regensburg, Germany, Thomas.Brey@sprachlit.uni-regensburg.de)
Hanrieder Gerhard (Temic Speech Processing, Soeflinger Strasse 100, D-89077 Ulm, Germany, Gerhard.Hanrieder@temic.com)
Heisterkamp Paul (DaimlerChrysler AG, Wilhelm-Runge Strasse, D-89081 Ulm, Germany, paul.heisterkamp@daimlerchrysler.com)
Hitzenberger Ludwig (University of Regensburg, Universitatsstr. 31, D-93040 Regensburg, Germany, Ludwig.Hitzenberger@sprachlit.uni-regensburg.de)
Regel-Brietzmann Peter (DaimlerChrysler AG, Wilhelm-Runge Strasse, D-89081 Ulm, Germany, peter.regel-brietzmann@daimlerchrysler.com)
Keywords Call-Center Applications, Concept Accuracy, Evaluation, Metrics, Spoken Language Dialogue Systems, Success Rate
Session Session SO5 - Evaluation of Dialogue
Abstract We describe the framework and present detailed results of an evaluation of 1.500 dialogues recorded during a three-months field-trial of the ACCeSS Dialogue System. The system was routing incoming calls to agents of a call-center and handled about 100 calls per day.

 

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