Summary of the paper

Title First Insight into Quality-Adaptive Dialogue
Authors Stefan Ultes, Hüseyin Dikme and Wolfgang Minker
Abstract While Spoken Dialogue Systems have gained in importance in recent years, most systems applied in the real world are still static and error-prone. To overcome this, the user is put into the focus of dialogue management. Hence, an approach for adapting the course of the dialogue to Interaction Quality, an objective variant of user satisfaction, is presented in this work. In general, rendering the dialogue adaptive to user satisfaction enables the dialogue system to improve the course of the dialogue and to handle problematic situations better. In this contribution, we present a pilot study of quality-adaptive dialogue. By selecting the confirmation strategy based on the current IQ value, the course of the dialogue is adapted in order to improve the overall user experience. In a user experiment comparing three different confirmation strategies in a train booking domain, the adaptive strategy performs successful and is among the two best rated strategies based on the overall user experience.
Topics Usability, User Satisfaction, Other
Full paper First Insight into Quality-Adaptive Dialogue
Bibtex @InProceedings{ULTES14.113,
  author = {Stefan Ultes and Hüseyin Dikme and Wolfgang Minker},
  title = {First Insight into Quality-Adaptive Dialogue},
  booktitle = {Proceedings of the Ninth International Conference on Language Resources and Evaluation (LREC'14)},
  year = {2014},
  month = {may},
  date = {26-31},
  address = {Reykjavik, Iceland},
  editor = {Nicoletta Calzolari (Conference Chair) and Khalid Choukri and Thierry Declerck and Hrafn Loftsson and Bente Maegaard and Joseph Mariani and Asuncion Moreno and Jan Odijk and Stelios Piperidis},
  publisher = {European Language Resources Association (ELRA)},
  isbn = {978-2-9517408-8-4},
  language = {english}
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